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Terms Conditions That Govern Your Account

These terms set out how your spade888 account works — what you agree to when you register, how we handle your wallet activity, and what applies when you deposit via Touch 'n Go eWallet, Boost, or GrabPay.

Account RegistrationWallet & DepositsFair Use PolicyAccount Suspension Rights

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HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We take the security of your account and personal data seriously. Your login is protected by OTP verification on each new device session. We retain account data for as long as your account is active and for the period required under applicable law after closure. You may request a copy of your data or ask us to correct inaccurate details by contacting support with your registered account email. Cookie use on our site is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Account Security

Every new device login triggers an OTP check to your registered number. We do not store full payment credentials — your Touch 'n Go eWallet or Boost details are handled by the respective payment provider, not held on our servers.

Data Retention

We keep your account records for the duration your account is open and for the legally required period after closure. You can request access to your stored data at any time by contacting support with your account email.

Cookie Policy

We use session cookies to keep you logged in and basic analytics cookies to understand how the lobby is used. No third-party advertising cookies are placed. Adjust or withdraw consent through your browser settings.

Requesting Changes

To correct personal details, update your registered contact, or request account data deletion, reach our support team via live chat or email. We process verified requests within five business days.

What These Terms Cover and How They Apply

spade888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that you have read and accepted these terms in full. They apply to every action taken through your account — logging in, depositing via Touch 'n Go eWallet or DuitNow, placing wagers, requesting withdrawals, and contacting support. We

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may update these terms when our services change; we will notify you via your registered contact before material changes take effect. Continued use of your account after that notice counts as acceptance. These terms are governed by the laws of the jurisdiction in which access is
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permitted. If any clause is found unenforceable, the remaining terms stay in force. Where eligibility or access is discussed, availability depends on local law and applies only in regions where it is permitted. Players in Shah Alam and across Malaysia are subject to the same account
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terms regardless of which local payment rail — FPX, Maybank2u, or Boost — they use to fund their account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they have been applied to your account, our support team handles policy queries directly. Reach us through live chat inside your account dashboard, or via email for written records. We aim to respond to policy-related queries within one business day.

Live Chat Access live chat directly from your account dashboard. Use this for urgent queries about account restrictions, transaction holds, or term clarifications that need a quick response.

Email Support Send policy or account queries to our support email for a written record. Useful when you need a documented response about how a specific term applies to your account.

Account Help Centre Our help centre covers common questions about account terms, wallet use, and access conditions. Check there first — most policy questions are answered without needing to contact us directly.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.

Access depends on local law. Where local law permits, your account is fully active. We recommend checking your local regulations before registering or depositing.

We notify you at your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

All wallet and banking transactions — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — are subject to these terms. Each provider also has its own terms that apply separately.

Contact support via live chat or email using your registered account email address. We will verify your identity and process the data request within five business days.

Accounts may be suspended for breaches of these terms, including providing false registration details, attempting to circumvent account verification, or activity that violates applicable local law.

Reach our support team through live chat in your account dashboard or by email. Policy disputes are reviewed by our accounts team, and we will respond with a written explanation within one business day.

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